At Sunshine Care and Clean, we are committed to providing high-quality domestic cleaning services to our valued clients. This policy outlines our standards and procedures to ensure a consistent and satisfactory cleaning and property improvements experience for all our customers.

Client Satisfaction

We prioritize client satisfaction above all else. We will work diligently to meet and exceed your cleaning expectations. If you are ever dissatisfied with our service, please contact us within 24 hours, and we will address any concerns promptly.

Privacy and Security

We respect your privacy and will treat your home with the utmost care and confidentiality. Our staff is trained to maintain the confidentiality of your personal space and belongings.

Safety

Safety is paramount. Our cleaning staff is trained in safe cleaning practices and will use environmentally friendly and non-toxic cleaning products whenever possible. We also ensure that all cleaning equipment is well-maintained and safe to use.

Staff Professionalism

Our cleaning professionals are trained, background-checked, and uniformed for easy identification. They are committed to delivering a courteous, efficient, and professional service.Scheduling and PunctualityWe understand the importance of your time. We will work closely with you to schedule cleaning appointments at your convenience, and we strive to be punctual for every appointment.

Communication

Effective communication is key. You can reach out to us via phone, email, or our online portal for any questions, concerns, or scheduling changes.

Payment

Payment terms and methods will be clearly communicated upon signing the service agreement. We accept various payment options for your convenience.

Cancellation and Rescheduling

If you need to cancel or reschedule a cleaning appointment, please provide us with at least 48 hours’ notice. This allows us to adjust our schedules accordingly.

Quality Assurance

We conduct regular quality checks to maintain our high standards of service. Your feedback is invaluable, and we encourage you to provide it to help us continually improve.

Service Guarantee

We stand behind our work. If you are not satisfied with any aspect of our cleaning service, please contact us within 24 hours, and we will readdress the issue promptly at no additional cost to you.

Liability

While we take every precaution to ensure the safety of your property, we cannot be held responsible for pre-existing damage or wear and tear. Please inform us of any delicate or valuable items before the cleaning.

Termination

Either party may terminate the service agreement with proper notice as outlined in the agreement.By choosing Sunshine Care and Clean for your domestic cleaning needs, you are entrusting your home to a professional and caring team dedicated to maintaining a clean and comfortable living environment for you and your family.